TEAM GLOBAL EXPRESS e-CARE

In the fast-moving world of eCommerce, we’re unlocking a new kind of progress.

 

We call it Team Global Express e-Care – your direct to customer eCommerce solution.

 

Team Global Express e-Care brings greater confidence, choice, and control to your customers, making your brand the hero. Make your eCommerce offering smoother, from the minute they click until the moment we deliver. 

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Confidence
Choice
Control
Sustainability
Our Solution

Confidence for your business, and your customers

Reach

We deliver to metro, regional and rural locations across Australia and New Zealand. Or make the most of our 1,800 Service Hubs for collections and returns, with extended opening hours.

Speed

Our Same-day courier service means your customers will receive orders in Australia within 24 hours, in most locations, from when the shipment is received. We also offer Next Day Priority and Standard Delivery (from 2 days).

Ease

Partner with us to co-design your ideal solution. Streamline your fulfilment process by integrating directly with Team Global Express via API (Click & Collect) or other leading shipping platforms. You can also manually create shipments via MyTeamGE.

More choice for customers

1

Authority to Leave

Empower customers to nominate a safe place for us to leave their delivery.

2

Signature on Delivery

For high-value deliveries, allow customers to choose ‘Signature on Delivery’ when they know they’ll be there to receive it.

3

​​​​​Click & Collect (API)

Enable customers to collect parcels when it suits them from one of our Service Hubs Australia-wide, with extended trading hours.

More control for you, and your customers

Simple notifications

Give your customers control with SMS and/or email notifications on the progress of their delivery.

Tracking

Keep track of deliveries anytime and on any device (laptop, mobile or tablet) via MyTeamGE.

Returns

Integrate your returns functionality (API) for a better customer experience. Or use Self-serve Returns, branded with your business.

Customer service

We know your customers are counting on you, so you can count on our Australian based service team of eCommerce specialists.

Sustainability

Driving sustainability

Team Global Express is working with ARENA to deliver Australia’s largest logistics Battery Electric Vehicle (BEV) fleet in Western Sydney.

The $44.3 million investment (with $20.1 million in funding from ARENA) involves more than 60 heavy electric vehicles as well as renewable energy charging infrastructure.

The benefits will extend to local communities through reduced vehicle noise and improved urban air quality. Our drivers will also benefit from improved safety conditions.

Better industry practices

The heavy transport sector represents 17% of all carbon emissions in Australia. At Team Global Express, we’re determined to make a meaningful contribution to meeting our nation’s targets towards a net zero future.

We’ve committed to sharing knowledge from the logistics EV truck trial for the benefit of the entire logistics industry. Our partnership with Aurizon, to operate containerised rail freight, is also helping to expand greener transportation choices and enhance Australia’s rail freight capacity.

Our Solution

Same Day Courier

  • Same day courier services include Same Day Rush service, Local Area Runs, ex Store to consumer, ex Distribution Centre to consumer, timeslot deliveries and bespoke services
  • Signature on delivery
  • Coverage across Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra and Newcastle
  • SMS/Email notifications
  • Direct integration
  • Merchant reporting
  • Direct service
  • Additional in-home bespoke services

Next Day Priority

  • From next day delivery
  • SMS/Email notifications, including merchant name
  • Authority to Leave or Signature Required
  • Delivery to 2,590 postcodes
  • Merchant reporting
  • Integration via Direct API, Platform partner or Self-Serve via Team Global Express
  • 1,800 Service Hub locations for collections

Standard

  • From 2-day delivery
  • SMS/Email notifications, including merchant name
  • Authority to Leave or Signature Required
  • Delivery to 2,590 postcodes
  • Merchant reporting
  • Integration via Direct API, Platform partner or Self-Serve via Team Global Express
  • 1,800 Service Hub locations for collections

Click & Collect

  • Priority or Standard delivery options
  • SMS/Email notifications, including merchant name
  • Up to 1,200 Service Hub locations for collections
  • Merchant reporting

Returns

  • From 2-day delivery
  • SMS/Email notifications, including merchant name
  • Up to 1,200 Service Hub locations for drop-offs
  • Merchant reporting
  • Self-serve portal or API Integration

International

  • International from all major trade lanes
  • Bespoke customer solutions
  • Authority To Leave and Signature required options
  • Delivery to 2,590 postcodes
  • SMS/email notifications
  • Merchant reporting
  • Integration options via MyTeamGE
  • Door to door including customs clearance

Watch how Australian businesses can learn from the Chinese market to enhance their international expansion strategies.

Want to progress your business with better eCommerce?
Get in touch to discuss how we can help you offer your customers greater confidence,
choice and control.