Service Updates

Queensland Flooding - Service Delays

13 May 2022
As a result of the current extreme weather, parts of Queensland have been flooded, resulting in significant delays across our network and the suspension of services in the western suburbs of Brisbane. This has also affected the road network that operates from Brisbane to Northern and Western Queensland. The safety of our team and the community is our priority and we will recommence deliveries as soon as it is safe to do so.

Service Suspension - Shenzhen and Shanghai - China

17 April 2022
Due to operational constraints associated with China's current lockdown, shipments to Shanghai, Shenzhen, Zhejiang, Jiangsu and Anhui have been temporarily suspended. Services will resume once the lockdown is lifted.

Disaster Levy - Removal

28 March 2022
Early in February, we wrote to you to let you know that significant rainfall in South Australia had severely damaged and submerged parts of the Australian Rail Track Corporation (ARTC) network and our road network. And to enable us to continue to move freight where possible, a disaster levy will be applied to your Freight rate (ex GST) from Monday 7 February on all road services, excluding our Priority and Courier services, across impacted freight lanes.

We are pleased to advise you that following more favourable weather and the rail tracks being repaired, we will now be removing the levy as follows:
  • All lanes to/from Northern Territory effective 21 March
  • Tasmania/Victoria/South Australia to/from Western Australia effective 21 March

Please note removing the levy on the ACT / New South Wales/Queensland to Western Australia lanes has been delayed due to the network impacts caused by the recent catastrophic flooding in South East Queensland and Northern New South Wales.

Services suspension - Ukraine

All services to and from Ukraine have been suspended until further notice. Shipments already in transit will be temporarily stored in carrier networks.

Coronavirus (COVID-19)

As we welcome in 2022, it’s clear that the wider Australian community has entered a very different phase of COVID, particularly with the high levels of community transmission associated with Omicron.

Our industry, like many others, has been affected by the sharp and sudden increase of COVID cases, with many of our people isolating to ensure we keep our community safe. As the current COVID wave continues, we expect that more of our operational team will need to isolate, resulting in unavoidable delays in freight movements and deliveries.

Our teams are working hard to minimise any potential impacts on our customers, and we will continue to prioritise all urgent freight, such as medical supplies, and ensure where possible that there are limited impacts across our services.

The health and safety of our people, customers, and community is of the utmost importance. To ensure that we continue to operate safely, Toll Global Express has reintroduced several measures including:
  • Face masks, face coverings, or face shields are required to be worn in all indoor and outdoor workplace settings (including all operational and non-operational administration settings) nationwide.  
  • All employees who can work from home, are required to do so until the end of January. We will reassess the situation after that time.
  • Use of Rapid Antigen Testing across our sites.

Global parcel service delays

Trans-Tasman Global Parcel services between Australia and New Zealand  - 1 to 2 days transit time.
Next day delivery to New Zealand business centres in Auckland and Christchurch from Australian east coast cities.

Other international deliveries to and from Australia may be affected by international supply chain issues and the government regulatory environment in some countries.

Changes to our signature requirements

To protect both our people and customers as much as possible, in the short term we will no longer require signatures for the majority of our deliveries.
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Contact Centres

Our team continues to support you during this time and are available to you during normal business hours.